Customer Service is at the heart of our everyday business. We are a designer and manufacturer of robots and leader in our business, and above all we are a company at your Service.

You expect local service on a worldwide scale that provides you with added value from us, so discover the Sepro Service:

  • Hotline
  • Commissioning
  • Spare parts
  • Service call
  • Preventive maintenance
  • Controller upgrade
  • New installation configuration

Missions carried out by expert technicians who are attentive to your needs.

1. Hotline

helpdesk 1Sepro America’s Hotline is  24/7 service. A team of experienced technicians will listen to your needs. They are trained to explain clearly. Their mission includes:

  • Assistance with troubleshooting
  • Assistance with repair: 80% of failures are solved over the phone
  • Programming recommendations

Sepro’s hotline is a local service in all our structures and in your working language.

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2. Commissioning


helpdesk 2Staff

  • Versatile technicians experienced in electrical engineering and mechanics
  • Sepro robot specialists
  • Automation experts for your complex applications

 

 

Their missions

  • Assist your teams with assembling machines (alignment, fixings, tightening to torque)
  • Install Sepro robots’ down stream equipments
  • Validate machines’ electrical and mechanical interfaces
  • Start production
  • Introduce users to Sepro’s control system (ergonomics)
  • Optimize your cycles
  • Advise on periodic maintenance
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3. Sepro Spare parts

Sepro’s commitments

  • Supply parts for all robot generations for a minimum of 10 years
  • Guarantee original and approved parts.
  • Adapted solutions: new parts, standard exchange and/or repair,
  • Detailled installation instructions
  • 1 Year guarantee

Means

  • A skilled team to handle your requests
  • Telephone assistance to determine the right part reference
  • Deadlines adapted to your requirement: Emergency circuit for failures (the most frequently used parts are delivered within 24h) Standard Circuit to complete your stock
  • Local stocks via our service network: subsidiaries and Distributors
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4. Service calls


helpdesk 3Our commitment

Do everything necessary to get your production restarted as quickly as possible following a failure or incident.
Means

  • Local robot specialists who know your installations
  • A team regularly trained on our various robot generations to repair, improve, inform you about robot maintenance
  • Guaranteed response time: 24h in North America
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5. Preventive maintenance

Our objective
Help you to control your Sepro robot maintenance budgets and improve the availability ratio of your robots.
You can therefore schedule production shutdowns and anticipate the replacement of worn components to reduce your costs and increase your robots’ life duration while keeping them in good operational condition.
Preventive maintenance takes place in 2 phases

  • Check-up

We schedule an intervention by a Sepro technician to inspect your robots.

We replace periodically replaceable components during the check-up (lubrication packs, relays, filters, etc.).

The technician hands over a report on the mechanical and electrical condition of these components, with a list of maintenance work to be done (settings and changes).

We quote an estimate of the work to be done.

  • Execution of the work

The work is programmed during specific periods to avoid disrupting your production. Skilled technicians and/or mechanics carry out the work in your workshops.

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6. Controller upgrade

The controller upgrade is a plus offered by Sepro so that you can improve and increase the performance as well as the ergonomiy and/or the safety of your robots.

We replace obsolete elements by latest generation components. Examples: Migrate from Visual 1 to Visual 2, Change the working language

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7. New installation configuration

We help you with your projects to modify your workshop and transfer robots to new production zones.We study the new layout of your existing machines and supply new fixing elements if necessary.

We can make modifications to robots in our factory or on your premises.We can intervene on your production sites for example to move a robot onto another IMM, change from a transversal layout to an axial configuration, move robots from one site to another, etc.

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